Returns & Exchanges
At Medivita Britain, we want you to be completely satisfied with your purchase; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all returned products remain in their original, unopened packaging to qualify for a processing request.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a unique Return Authorization Number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring the Return Authorization Number is clearly marked on the outside of the box.
Ship to Medivita
Send your package using a tracked shipping service to our UK distribution center to ensure safe delivery and verification of your return.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing